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FAQ’s

Please provide 24hrs notice if you must cancel or reschedule your appointment. Failure to call or show for your appointment will result in a 100% charge for reserved service.

Please advise spa team about any specific medical condition.

If you are staying in the hotel, please leave valuable items in the safe in your guest room. Otherwise, lockers are available for your personal items in the spa facility.

Our team will supply you with disposable undergarments. During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided. Lockers are available for your personal items. Swimming suits or trunks are mandatory for the use of the Thermal Circuit and pool areas.

For your enhanced comfort and relaxation, we suggest that you arrive 15 minutes before your scheduled treatment. This will allow you to prepare for your spa treatment and relax.

Our spa reservation department will help you plan the perfect experience, including the best order in which to enjoy your treatments.

If you require a service that is not listed here, please contact us and we will do our best to accommodate you.

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